Assure Watch-The Assure Watch

Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

There is no volume setting on the Assure watch. The watch either rings at the one level or is set on silent mode where the ring will be muted. Watch Silent times is in watch settings.

Pacemaker patients really suffering from mobile phones are very rare unless the phone is just positioned in the pocket over the pulse generator. The portion of patients really suffering from mobile phones is about 1 out of 100,000. We do have customers with pacemakers that are using the Assure watch for over 1 year. Nevertheless, as the Assure is a mobile phone, we cannot guarantee it so you would need to get confirmation from the wearers doctor if they can use the their pacemakers with immunity against mobile phones /our Assure watch phones as guaranteed by the pacemakers manufacturers.

When the watch has entered a building, the watch can use LBS for location which is not accurate. You can check the last GPS location to see where the watch was before entering the building.

To do this check the location on the map screen, and press the symbol to the left of the location bubble (it will be symbol of a satellite or an Ariel), it will confirm if the watch is using GPS which is very accurate or it is LBS which can be several kilometers away. If it is showing LBS, go into Track, set the LBS & Wi-Fi setting to off and press OK, this will show the history for the day only showing GPS locations.

This will show the last outdoor GPS location before the watch entered a building which confirms the watch is in that building.

Where you have any concerns, the quickest and most effective way to check on your loved one is to call them on their watch.

 

No, the Assure watch only displays the time in 12 hour am/pm format.

The administrator(the first person to add the watch to their App account) can control permission to add the watch.

This setting allows the administrator to permit or block anyone else from adding the watch to their account. For security we would advise keeping this in the off position and only turn it on while permitting someone to add the watch. Turn it off once they have successfully added the watch to their account.

This can be set in Family List, click on the Settings wheel icon and slide the button at Allow to add.

 

Safety & General Warnings

  • The watch is NOT waterproof. It is splash proof for everyday use, only when the charging & sim card port doors are firmly closed. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands. For young children we advise removing the watch while washing hands or other similar water situations.
  • The GPS will not work when the watch is powered off or the SIM card/GSM network does not have coverage/is out of service.
  • Do not attempt to repair the watch yourself, as any modification to the product will affect the use of the product and affect the warranty. Opening the watch will make your warranty null and void, if not carried out by a qualified professional. We recommend that you do not open the back of the watch.
  • Please keep the watch away from fire and high temperature.
  • Use only the original accessories recommended by the manufacturer. Using other accessories may be dangerous and invalidate all warranties and licences.
  • Avoid cleaning with corrosive cleaning agents and chemicals, use a soft, dry cloth to clean the watch.
  • It is prohibited to use the watch at the petrol stations, restricted chemical plants or near oil depots as such use of the watch in the above environments may raise the risk of explosion.
  • For Air travel please follow the airline mobile phone guidelines and power off the watch when requested. The manufacturer does not accept responsibility for any damage which may be caused by Airport X-ray equipment.
  • Batteries should be disposed of responsibly. It is dangerous to try to open the battery or throw the battery into a fire. Never place the battery in the hands of children.

 

App Version

There is continuous upgrading and updating to enhance this product, thus the content may be different to your product, which is subject to change without prior notice. The illustrations in the Quick Set-Up Guide are for your reference only. WatchOvers Limited reserves the right to change the Quick Set-Up Guide. 01/03/2017

 

 

The watch can be managing using the multi-function white SOS button except for the message recording function.

 White SOS/Dialling/Answer/Power On button.

  • Power on – Press and hold the button for 3 seconds.
  • SOS Call – Press and hold the button for 3 seconds.(with the watch display on)
  • Answer Call – One short press of the button.
  • End Call – One short press of the button.
  • Display Screen – One short press of the button.
  • Scroll Contacts – One short press of the button.
  • Dial Contact – Press and hold the button for 3 seconds when contact is highlighted.

You can add up to 16 contact numbers including the administrator in the contact list.

  • Press the Family List icon to enter the setting page.
  • Click “+”on the top right of the page to add a contact name and number.

Note: Remember to use the international dialling code when adding contact numbers.

To pair your Watch with the APP

  • Sign in to the App and Click on Watch + icon.
  • Scan the QR code in this manual and also on the inside lid of the box

OR manually enter the 15 digit WID number printed on the QR code and click OK.

  • Enter a Watch Users Name and the Watch Mobile Number printed on the side of the box.

Note: The first account connected with the watch will become the watch administrator.  

Shake‐Shake to make “Voice Message” friends

Your Assure watch comes with a Shake-Shake to make friends feature for 2 watches to share their contact details with each other so they can send voice messages to each other.

To use this feature, press and hold the voice message button and shake the two watches at the same time to pair successfully and add each other into the voice message contact list. While holding the button you will see image of a watch on a wrist shaking. You can add up to 10 Voice Message contacts to each watch. These contacts do not affect your 16 contact number limit.

Note: These contacts can only message each other. If you wish for 2 watches to call each other, you must add each watch mobile number in to each watches contact list.

You can record and send voice messages to and from the watch, that can be played on the watch or on the App.

Voice messages from the Watch

The voice message button is the button on the top left side of the watch.    

Record and send a Voice Messages

Short press the Voice Message Button twice to enter your contact list and short press once to choose the phone number you wish to send the message to. Press and continue to hold the voice message button to record your voice message and release the button to stop recording and send the message.  If you chose “All contacts” the message will be sent to all your contacts with the App.

 Listen to voice messages

When the watch has a message you will see the Message symbol on the watch display. To listen to a message on a watch, short press the Voice Message Button once to download the message and listen. If you want stop to listening during the message, just short press once the Voice Message Button to stop the message.

Voice Messages from the App

At the bottom of the screen, press the green circular Voice message icon in the middle to check messages sent from the watch. The icon will show display a red dot if you have any messages.

To record and send a message click on the voice message icon, click on the “Hold to talk” button at the bottom of the page and record your message while holding the button. Once you release the button, the voice message is sent to the watch. To delete voice messages already sent, press and hold the screen on the message and click Delete.

You can click the Bin icon to delete all messages.

You can remotely turn off the watch in the App and set the watch to power on again at a set time and date. In Watch Settings, click on Remote Watch Turn Off.

The watch display is similar to a mobile phone and are explained the diagram below.

This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights.

Please contact us at support@watchovers.com should you have any questions or require any assistance.

 

To protect the battery, please charge the watch for at least 12 hours for the 1st three charges.

Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

The features of the Assure Mobile Watch-Phone are;

  • Two Way Voice Communication – Call the watch or the watch can call you.
  • SOS Emergency Alarm – One button press to call the first two contacts and simultaneously send SOS alert messages automatically through the App to your contacts who have added the watch to the app.
  • GPS Location -Real-time tracking – See the watch location on your smartphone in real time. With the location updated every minute.
  • Route Recording & Playback – Playback the location of the watch today, last week or last month.
  • Geo-Zones – create virtual outdoor boundaries and receive boundary breach alerts. Location is updated every minute for enhanced Geo-Zone accuracy.
  • Motion Monitor – The Motion Monitor lets you check that the wearer is active or moving, helpful when caring for an elderly person or someone living alone.
  • Caller Approval – You control who can call the watch and who the watch can call.
  • Add up to 16 Pre-set numbers that can call or be called by the watch directly.
  • Record Messages – send recorded messages to and from the watch.
  • Shake‐Shake to make friends – Shake 2 watches at the same time to share contact details for messaging each other with up to 10 contacts.
  • Alert Messaging – receive SOS, Low Battery and Geo-Zone alerts directly to the App.
  • Multi User – Add as many users as your wish, for all the family and or several carers.
  • Watch Function – Time, Day & Date.
  • Built in Sim Card – Open the box and get started straight away. WatchOvers Sim card uses the strongest network available, vital in an emergency.*
  • Multi Alarms – Set multiple repeat alarms or reminders which will ring on the watch at the set times, very useful for appointments, medical & other reminders.
  • Low-power consumption, up to 2 hours call use and up to 48 hours general use.
  • Supports GPS/LBS/WiFi/Cell ID for quick and accurate outdoor location positioning with indoor location accuracy dependent on access to LBS/WiFi/Cell ID networks.

* A subscription is required for Mobile Calls and Data, Pre-paid monthly, No Contract, Opt Out Anytime. Our ‘always roaming’ Spanish sim card has no roaming charges in 31 countries and unlike standard sim cards, they use the strongest mobile network available, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency.

 

To reboot your watch press the reboot button with a pin. The reboot button in located in a small hole just above the USB charging port. Once you press the button, power on the watch by holding the SOS button for about 3 seconds. It may take a few minutes for the watch to find the mobile signal if you are indoors or you may need to be at a window or outside for the watch to pick up the signal. You will not lose any information or settings by pressing the reboot button.

The WID number is printed on the QR code on your Quick Set Up Guide and on the bar code sticker on the inside of the lid of the box.

Your Android mobile phone needs to be running on Android 4.0 or higher to work with the Assure Watch. If your phone is running on an older version, follow your mobile manufacturers instructions on how to update your Android version.

No, you must press the White SOS button to light up the screen and see the time. The screen will light up for about 10 seconds and turns off again in order to conserve the battery power.

The Assure watch uses 2G and 2.5G networks.

No, our App is not designed for Windows phones and does not work on BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.

No, the Assure watch-phone is not water proof. It is not suitable for showering, bathing, swimming or other similar water conditions. Care should be taken while washing your hands and ensure the charging port door is firmly closed. For young children we advise the watch should be removed while washing hands or other similar water situations.

The Assure watch will fit a wrist up to 21.5 cm. The smallest setting is 13.5 cm but the watch can be worn a little loose for wrists smaller than 13.5 cm.

No it does not come with either a UK or Irish sim card.  The watch comes with a European ‘always roaming’ SIM card based in Spain with a Spanish mobile number.

With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use any 2G mobile network available, enabling the watch to get mobile coverage with any 2G network, not just 1 mobile provider.

In addition there are also no roaming charges anywhere within 31 European Countries and the USA. All calls to the SIM card from outside Spain will be charged by your mobile/landline operator at their tariff for calling Spain.  As the device is not intended for long communications, the cost of calling the device should not be significant for general use.

Most mobile operators let you add low rate international calls for no additional charge or for a nominal charge, but you must contact them and Opt in. Check with your mobile operator as it varies from operator to operator.

 

Unfortunately, there is no guarantee that all of the features of the Assure watch will function with a sim card other than the one that we provide. Therefore, the Assure watch is now only available to buy with our pre-fitted sim card and we can only provide support for the Assure watch using our sim card.

With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use any 2G mobile network available, enabling the watch to get mobile coverage with any 2G network, not just 1 mobile provider.

At WatchOvers, we feel strongly that an SOS emergency device should not be on pay as you go sim , as you cannot risk the service not being available when you need it, i.e. in an emergency. In addition we have found pay as you go services are not usually as good as our service. When our sim cards are roaming, they use the best available network for that location, whether it is our mobile provider or not. With Pay as you go sim cards, you are stuck on 1 network.

In addition for Pay as you go and for many other services, the sim cards can be subject to “steering’ by the sim card provider. Steering is the process by which a mobile operator decides which partner their subscribers will use whilst roaming. These choices are usually exercised to take advantage of better prices from partners or based on bi-lateral agreements they with partners in that location. The quality of better priced networks is not usually as good. As part of our agreement with our mobile provider, our sim cards are not subject to steering.

To set the correct time and date on the watch, Press the Watch Settings icon to enter the watch settings page, Tap on watch time and click Complete

The Watch will send Alert messages automatically to Administrators of the watch, through the WatchOvers App on their mobile phone such as when the battery is low, if an SOS call has been made or if the wearer breeches a Geo-Zone.

Notifications / Message Centre

To view your notifications, Press the Message centre icon on the main screen to open the message page and view all messages from the watch and the system. All your notifications can be viewed here. To delete your messages, press the Bin icon on the top right of the screen and click OK

 

 

There is no facility to track the 60 minutes. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the 1st of next month, which gives you another 60 minutes of voice calls at which time we will reactivate your watch sim card.

Top ups are available on our website http://www.watchovers.com/pricing/
In most cases usage tends to reduce and settle down after a couple of months so there is no need to top up. We will email you if usage continuously exceeds the limits and we require you to top up.

 

It takes up to 90 minutes to fully charge the battery in your watch. To protect the battery, please charge the watch for at least 12 hours for the 1st three charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

No, if you choose to use the watch without the mobile subscription it will not work for the purpose it is meant. The GPS and location tracking information will be stored within the watch but without the sim card activated, there is no way for the watch to communicate this information to you or send you alerts.  Simply put, all of the tracking information will be stored in the watch but with no way of transmitting that information.

This is an SOS device and it requires a sim card. With our Sim card ‘always roaming’ onto stronger networks, giving you coverage in areas with weak mobile signals.

The length of the watch strap is 23 cm including the watch case and will fit a maximum wrist size of 21.5cm.

If you exceed your 60 minutes talk time we will contact you to Top Up at a cost of £2.95/€2.95 for another 30 minutes. Any unused minutes are not carried forward each month.

We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the 1st of next month, which gives you another 60 minutes of voice calls at which time we will reactivate your watch sim card.

Top ups are available on our website http://www.watchovers.com/pricing/
In most cases usage tends to reduce and settle down after a couple of months so there is no need to top up. We will email you if usage continuously exceeds the limits and we require you to top up.

 

If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first.

The C E symbol is applied to our product to show that they conform with relevant EU directives regarding health and safety or environmental protection.   Wikipedia CE Marking

Yes, the Assure Watch is RoHS compliant.

RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.

To set the correct time and date on the watch, click on Watch Settings, Tap on Watch time, check the time shown in Set Watch Time is correct and click Complete. If the time is incorrect in Set watch time, tap on the time, change it to the correct time and click Complete.

For times when you and/or the watch are in another country, in order for the watch to recognise the preset numbers as approved numbers when calling the watch, you add the International prefix when setting your contact numbers such as +44 or +353 and your phone number.

To call the watch while in the App, press the Dial icon on the map screen to make a phone call to the watch. You can also create a contact in your phone with the watch mobile number and call the watch as you would call any other contact in your phone contact list. Or simply dial the watch mobile number from your phone once your phone number is included in the watch contact list.

Note: the watch sim card number has 3 more digits than a standard mobile number with the International codes, i.e. + and 15 digits. When calling the watch from the App, you are making a call from your mobile phone and are charged by your mobile operator for the call. Calls through the App are not free.

 

With one short press of the white SOS/Dialling/Answer button, the display on the watch will light up, one more short press and the first phone number will be displayed. With each short press the next number be displayed. When the number you wish to call is displayed, press and hold the White button for 3 seconds until you see “calling” appear on screen.

The functions of the White SOS/Dialling/Answer/Power On button are:

  • Power on – Press and hold the button for 3 seconds.
  • SOS Call – Press and hold the button for 3 seconds.(with the watch display on)
  • Answer Call – One short press of the button.
  • End Call – One short press of the button.
  • Display Screen – One short press of the button.
  • Scroll Contacts – One short press of the button.
  • Dial Contact – Press and hold the button for 3 seconds when contact is highlighted.

The watch can call up to 16 numbers. These numbers are added through the App and will display on the watch allowing the wearer to scroll down and select the number they wish to call.

Up to 16 numbers can call the watch. These numbers are added through the app and will display on the watch also allowing the watch to call these numbers.

The 31 countries with no roaming charges when using the Assure watch are; Austria , Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

The Assure watch will send you its location approximately every 60 seconds. You can change the Tracking mode in Watch Settings to Manual mode if you only want the location to update each time you press the Locate button on the map screen. Manual mode will extend the battery charge by about 30%

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

Our subscription is £8.95/€9.95 per month which includes 60 minutes talk time, all monthly location data required and no roaming charges within 31 European countries. It is pre-paid monthly, with No Contract, so you can Opt Out Anytime.

Subscriptions are only £7.45 / €8.45 each per month for orders of 2 or more watches.

You must subscribe once you receive your watch to activate your watch sim card and register your warranty.  All payments are charged on the 1st day of each month. Consequently, your 1st bill may be for a partial period in arrears, calculated from the day of month you subscribed to the last day of the month, and added to your first full monthly charge in advance. All payments thereafter will be charged monthly in advance on the 1st day of each month.

For all payment information Click here for our Pricing page on our website.

The Assure watch is available in Black.

No, our Watch-Phone is a stand alone mobile phone that you can make calls from and to. Only phone numbers that you have added through the App, can call the watch or can be called from the watch.

Yes, the Assure Watch-Phone comes with a 12 month warranty. Full details of our warranty is on our products pages. For more information go to www.watchovers.com/product

 

 

To make a call just press and hold the white SOS button for 3 seconds to make an SOS call.

To make a call to a specific phone number in your contact list, each short press of the White SOS button will scroll down through each of the pre-set phone numbers in the watch. Press and hold the white SOS button for 3 seconds on the number you wish to call, to call that number.

No, as an additional safety feature, only approved numbers can call the watch. You can add up to 16 approved phone numbers in the App such as your Mum, Dad, Child Minder, Grandparents or whomever you wish.

No, you cannot send text messages from or to the Watch, only voice messages. You will receive alert message through the App for low battery, SafeZone alerts and when the SOS numbers have been called.

The battery can last up to 48 hours with normal day to day usage. You will receive messages to alert you as the battery is running low.

To extend the time between charges you can switch to Manual tracking mode to extend the battery charge by about 30%.  You can change the Tracking mode in Watch Settings to Manual mode but the watch location will only update when you press the Locate button on the map screen.  If you are using Geo-fencing, do not set the watch to Manual Mode.