Software/Firmware update for Liberty watch 16th January 2018

An update is due for your Liberty watch which is required from January 2018.  To update your watch, please download the “Liberty Firmware update 20180119” file, download the the step by step instructions “How to download Liberty Firmware and Update the watch 19 Jan 2018” file and the “How to update Liberty Firmware Video 19 […]

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I am getting a “Watch GPS Failed error”, how do I correct this?

This error message indicates that your mobile phone does not have a data connection – neither a mobile data connection nor a Wifi connection.  Please check the data connection on your mobile phone to ensure you have coverage. If this error occurs while using a Wifi network please turn off Wifi in your phone settings […]

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Does the Watch and App work with all Smart phones?

No, our App is not designed for Windows phones and does not work on BlackBerry devices.  There may be some Android mobile phones that conflict with Android Apps including our App. The Sony Experia is not suitable for use with our Liberty watch and App  as it can conflict with Android Apps including our WatchOvers […]

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I bought the watch and it has stopped working?

When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talktime,  all the location data and no roaming charges within 31 European countries .  If you have not subscribed, your sim card will be deactivated and the watch will not work.

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How do I set the time for summer time/winter time?

To reset the time correctly for summer time or winter time, press the re-set button ( see number 5 below) with a pin. Then power on the watch back by holding the silver button for about 3 seconds (see number 3 below).  The watch will show correctly within a few of minutes once the watch locates […]

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How do I know if my watch is using GPS?

Please see the image below showing the various symbols that appear on the watch and what each symbol means.  When the watch is being picked up on GPS you will see the GPS symbol on the watch as per number 5 below.

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I have forgotten the password for my watch, what do I do?

For security reasons we do not store your passwords in a format that we can retrieve. If you have forgotten your password, we can only reset it. Please email our Support Team at support@watchovers.com to have your password reset. We can only deal with and reset Master Guardian passwords. If you are a Sub Guardian, […]

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I am changing the photo in my app and it will not save

To save or change a photo in the App; Go to the Manage Screen Click on the watch you wish to change Tap on the photo on top left hand side of screen Select Capture or “From” Images Take a photo on the phone or locate the photo you want in your photo files You […]

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How do I turn on flight mode during a flight?

There is no flight mode option on the Liberty watch phone.  You can simply power off the watch when going on a flight by gently pressing a pin into the reset pinhole – see number 5 in the image below. When you reach your destination you can power back on the watch and wait a couple […]

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