There can be a number of reasons why you cannot call the watch, please check the following;

  1. Check in your mobile phone settings that you do not have your Caller ID blocked.
  2. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the device.
  3. Ensure there are no spaces in the contact number you have entered.
  4. You can call your number from the watch and then using the call log return the call to the watch. This will ensure that you are calling the correct watch number
  5. Make sure that your mobile plan allows you to make international calls.
  6. If you cannot call the watch and watch cannot make calls, please ensure that your subscription has been paid so your sim card is active.

If you still cannot call the watch, please contact us at confirming your watch mobile number and any of the checks above you have tried.