The App must be set to allow messages or notifications on your phone screen.
When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery.
If the notifications are not appearing on your phone screen;
Go into settings on your phone
You will have a list of your Apps, select our WatchOvers App
Check the settings for the App to make sure that screen notifications are turned on
Example of the notification screen for an iPhone