To set the correct time and date on the watch, Press the Manage icon in your app, tap Device Time, if the date or time is incorrect you can update to the correct time and date, by simply pressing and holding down the time or date and a menu will appear allowing to you change it. […]
On the map screen, press on the location pin, a box will appear displaying the location address, time, date, battery level and what signal it has connected to at this point. The signal will be displayed in the bottom left of the box.
For security reasons we do not have access to your passwords in a format that we can retrieve manually. If you have forgotten your password, there is a reset password option on the login screen on your app. To Quit out of your app, on the main app page in your app, you will see […]
To Add or change a photo in the App; Go to the Main App screen and tap Manage Tap on the cartoon face in the top left corner Tap on Modify Image displayed under the cartoon face Choose Gallery to chose a photo from your phone or choose Take pictures to take a photograph to […]
There is no flight mode option on the Assure Touch watch phone. You can simply power off the watch when going on a flight by Tapping on Manage in the App and select Power of the watch remotely. You can set it to automatically power back on at a set time. Alternatively when you reach […]
The watch is indoors if this is happening. The watch is primarily a GPS device for when the wearer is outdoors. For outdoor location working on GPS (Global Positioning Satellite), this means it gets its position when the watch is outdoors and can access a satellite. When you are looking at the location map on […]
The first location signal can take a few minutes depending on the watch boot up, SIM card activation and data transmission, similar to a mobile phone. If it is taking more than 15 minutes, please place the device outside for a few minutes as it is easier to pick up a signal outdoors. Please ensure […]
If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first. The watch or device mobile number is […]