I have a charging issue, the watch will not charge

Firstly check that the watch is charging when you have it plugged in. Press the Power on button once to light up the screen and you should see the battery charging symbol. This is to ensure there is no problem with the charging cable or the socket you have it plugged into. Next hold the […]

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I am not getting message notifications on my phone screen?

The App must be set to allow messages or notifications on your phone screen. When you download the App first, you should click “OK” to allow notifications in order to receive alerts & notifications for SOS calls, GeoZone breaches and low battery. If the notifications are not appearing on your phone screen; Go into settings […]

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I cannot call the watch, what can I do?

There can be a number of reasons why you cannot call the watch, please check the following; Check in your mobile phone settings that you do not have your Caller ID blocked. The number you are calling from must be added as a contact in the App. Only numbers in the app can call the […]

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I am not receiving alert messages for my Geo Zones?

There can be a number of reasons for this. Firstly please ensure your mobile data is turned on. Please go into the settings for our app on your phone and change the setting so the phone alerts are on (we cannot advise the exact way to change these settings as each phone is different). This […]

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I am adding my watch and am getting an invalid code message?

Please check that you have downloaded the correct app for your watch as we have a number of different apps. Your watch can only be added to the correct App. For the Assure Touch app, search “WatchOvers Family” in the relevant App store. If you are still having problems adding your watch, please contact support@watchovers.com […]

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Removing and Refitting the Sim Card How do I refit the sim card?

The sim card is pre-fitted into the watch during manufacture.  Our watch is designed to work with our sim card. Attempting to change our sim card or open the sim card port door will void your warranty and we will be unable to provide Support to resolve any issues created. Please email us at support@watchovers.com […]

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Does the watch work with all mobile operators?

The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch. If your […]

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What warranty is with the Assure Touch watch?

This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Please contact us at […]

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I bought the watch and it has stopped working?

When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time and all the location data within 31 European countries.  If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us at support@watchovers.com […]

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