Can I change the sim card and use my own pay as you go sim card?

Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide.  Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using […]

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How do I set the time for summer time/winter time?

To set the correct time and date on the watch, Press the Manage icon in your app, tap Device Time, if the date or time is incorrect you can update to the correct time and date, by simply pressing and holding down the time or date and a menu will appear allowing to you change it.  […]

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Will I get an alert when I am close to my 60 minutes Talk Time limit?

There is no facility to track the 60 minutes. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the […]

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How long does it take to charge the battery?

It takes up to 90 minutes to fully charge the battery in your watch. To protect the battery, please charge the watch for at least 12 hours for the first 3 charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.

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Does the GPS and WiFi work without the subscription?

No, if you choose to use the watch without the mobile subscription it will not work for the purpose it is meant. The GPS and location tracking information will be stored within the watch but without the sim card activated, there is no way for the watch to communicate this information to you or send […]

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Is the Assure Touch watch RoHS Compliant?

Yes, the Assure Touch Watch is RoHS compliant. RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.

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