Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide. Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using […]
To set the correct time and date on the watch, Press the Manage icon in your app, tap Device Time, if the date or time is incorrect you can update to the correct time and date, by simply pressing and holding down the time or date and a menu will appear allowing to you change it. […]
There is no facility to track the 60 minutes. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up for additional minutes or the automated suspension of the sim card in your watch is implemented until we receive your next subscription payment on the […]
It takes up to 90 minutes to fully charge the battery in your watch. To protect the battery, please charge the watch for at least 12 hours for the first 3 charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
No, if you choose to use the watch without the mobile subscription it will not work for the purpose it is meant. The GPS and location tracking information will be stored within the watch but without the sim card activated, there is no way for the watch to communicate this information to you or send […]
If you exceed your 60 minutes talk time we will contact you to Top Up at a cost of £2.95/€2.95 for another 30 minutes. Any unused minutes are not carried forward each month. We do allow some flexibility initially on each 60 minutes reached but where the limits continue to be exceeded, we require either a top up […]
If you have lost the watch mobile phone number, simply call your number from the watch and the watch phone number will appear on your phone. Make sure the phone number you want to ring from the watch is added as a phone number in the App first. The watch or device mobile number is […]
The C E symbol is applied to our product to show that they conform with relevant EU directives regarding health and safety or environmental protection. Wikipedia CE Marking
Yes, the Assure Touch Watch is RoHS compliant. RoHS bans placing on the EU market: new electrical and electronic equipment containing more than agreed-upon levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.
For times when you and/or the watch are in another country, in order for the watch to recognise the preset numbers as approved numbers when calling the watch, you add the International prefix when setting your contact numbers such as +44 or +353 etc and when adding your own phone number.