This product is guaranteed by the manufacturer for a period of 1 year from the date of purchase. This guarantee does not cover defects arising from accidental damage, misuse or wear and tear and is available only to the original purchaser of the product. This does not affect your statutory rights. Please contact us at […]
To protect the battery, please charge the watch for at least 12 hours for the 1st 3 charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
To reboot your Assure Touch watch swipe down on the touchscreen 5 times and the watch will reboot. You will not lose any information or settings by pressing the reboot button.
The CID number is printed on the QR code on your Device ID card under the lid of the box and on the bar code sticker on the inside of the lid of the box. Once you have added the watch to your App, the QR code and CID number is on the wearer information […]
No, you must press the SOS button on the side of the watch to light up the screen and see the time. The screen will light up for about 10 seconds and turns off again in order to conserve the battery power.
The Assure Touch watch uses 2G and 2.5G networks.
No, our App is not designed for Windows phones and does not work on BlackBerry devices. There may be some Android mobile phones that conflict with Android Apps including our App.
The Assure Touch is splash proof and can be worn while washing hands and general splashing. The watch is not suitable for submerging in water.
The length of the watch strap is 220mm including the watch case and will fit a wrist size between 130mm and 200mm. The smallest setting is 130mm but the watch can be worn a little loose for wrists smaller than 130mm. Please measure your child’s wrist before ordering the watch to ensure the size is […]
No it does not come with either a UK or Irish sim card. The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile […]