If you have not received the verification code, please check your Junk email folder. If the code has timed out or the email is not in your Junk folder, please start the registration process again using email registration and when you get the message that the verification code has been sent, check your Junk mail […]
You can add any mobile and landline numbers to the watch as contact numbers. The watch will also accept 999 as a contact number but we would advise that 999 would not be suitable for a young child or any person who may make calls by accident. You should check with your local emergency service […]
We have several Apps, you must download the App for your watch as the watch will only pair with the correct App. For your Assure Touch watch download our “WatchOvers Family” app Or Click on this link to our Apps http://www.watchovers.com/apps/ and select the correct App.
The watch or device mobile number is printed on the side of the box and on the Device ID Card inside the box.
To protect the battery, please charge the watch for at least 12 hours for the 1st 3 charges. Always use the USB cable provided and a CE approved USB charger plug with an output: 5.0V-1.0A, to avoid irreparable damage.
All payments are handled by the payment company, Stripe, who manage all credit card details securely. Simply complete the short subscription form on our Subscribe page using your credit card and adding your watch mobile number, and your subscription payment is set up. Your subscription will then be charged automatically each month. There are no detailed […]
When you receive your watch, you must first subscribe on our website for your monthly subscription which provides you with 60 minutes talk time and all the location data within 31 European countries. If you have not subscribed, your sim card will be deactivated and the watch will not work. Please contact us at firstname.lastname@example.org […]
Please use our Quick Set-up Guide to set up your watch and App. We advise that you read the User’s Manual to familiarise yourself with all the features of the Assure Touch Watch. Click on the link below for our 6 Step Quick Set-up Guide and our Users Manual 6 Step Quick Set Up Guide […]
No, you can purchase without having to register a PayPal account, just choose the “Pay with Credit/Debit” card option.
The first location signal can take a few minutes depending on the watch boot up, SIM card activation and data transmission, similar to a mobile phone. If it is taking more than 15 minutes, please place the device outside for a few minutes as it is easier to pick up a signal outdoors. Please ensure […]