Will the watch work in America / the USA?

As the Assure Touch uses 2G and 2.5G networks, they are not guaranteed to work in USA as some American mobile networks have stopped using 2G and 2.5G networks.  American mobile networks are changing to 3G and 4G networks only. The location data may not be sent to your app in areas that are not […]

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What is your returns policy?

We want you to be happy with our product or with how we help should you wish to return our product. Returns, Cancellations & Faulty Goods  When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 14 calendar days after receiving your […]

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Does the watch work with all mobile operators?

The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch. If your […]

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How do I cancel my Subscription?

You can cancel your subscription at any time by emailing support@watchovers.com quoting your watch mobile number and requesting cancellation.  We will deactivate your sim card and your subscription. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to support@watchovers.com and we will […]

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Does the watch come with a UK or Irish sim card?

No it does not come with either a UK or Irish sim card.  The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile […]

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Can I change the sim card and use my own pay as you go sim card?

Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide.  Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using […]

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Are there any fees for SMS text messages?

There are no SMS text message fees as all messaging is free through the App. You cannot send SMS text messages from or to the Watch. You will receive alert messages and notifications through the App for low battery, Geo-Zone alerts and when an SOS call has been made.

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