If your card has expired or you wish to use a different card for your subscription payment, please Click Here to update or change your card details. If you are logging in for the 1st time, please reset your password. The email address you subscribed with is your User name and the temporary password is […]
As the Assure Touch uses 2G and 2.5G networks, they are not guaranteed to work in USA as some American mobile networks have stopped using 2G and 2.5G networks. American mobile networks are changing to 3G and 4G networks only. The location data may not be sent to your app in areas that are not […]
We want you to be happy with our product or with how we help should you wish to return our product. Returns, Cancellations & Faulty Goods When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 14 calendar days after receiving your […]
The watch works with all mobile operators with the exception of one Irish operator, Virgin Ireland. The watch can make outgoing calls to Virgin Ireland mobile and landline numbers but Virgin Ireland’s mobile and landline network are unable to call the watch currently. There are no issues with Virgin UK calling the watch. If your […]
You can cancel your subscription at any time by emailing email@example.com quoting your watch mobile number and requesting cancellation. We will deactivate your sim card and your subscription. Unfortunately part monthly subscriptions cannot be refunded. To reactivate your sim card, simply re-subscribe and forward a copy of your subscription confirmation email to firstname.lastname@example.org and we will […]
The Assure Touch is splash proof and can be worn while washing hands and general splashing. The watch is not suitable for submerging in water.
The length of the watch strap is 220mm including the watch case and will fit a wrist size between 130mm and 200mm. The smallest setting is 130mm but the watch can be worn a little loose for wrists smaller than 130mm. Please measure your child’s wrist before ordering the watch to ensure the size is […]
No it does not come with either a UK or Irish sim card. The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile […]
Unfortunately, there is no guarantee that all of the features of the Assure Touch watch will function with a sim card other than the one that we provide. Therefore, the Assure Touch watch is only available to buy with our pre-fitted sim card and we can only provide support for the Assure Touch watch using […]
There are no SMS text message fees as all messaging is free through the App. You cannot send SMS text messages from or to the Watch. You will receive alert messages and notifications through the App for low battery, Geo-Zone alerts and when an SOS call has been made.