Does the watch use SMS?

No, the watch transmits messages and notifications through the App and does not require SMS for messaging or commands.  This reduces the cost as there is no text messaging costs.  Voice messages are sent using data.

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Why does my watch use a Sim card with a Spanish mobile number?

The watch comes with an ‘always roaming’ SIM card based in Spain with a Spanish mobile number. With our ‘always roaming’ Spanish sim card included, unlike a standard sim card, they use the strongest mobile network, enabling the watch to get mobile coverage even in weak signal locations, vital in times of emergency. All calls […]

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How do I set up Geo-Zone?

A Geo-Zone is an area with a virtual boundary or fence set by you. For example you can set up a Geo-zone around your house, school or park and receive an alert if the watch leaves the zone. Zones can also be set that you get an alert if the watch enters the zone, exits […]

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What countries can I travel to without roaming charges on my watch?

The 31 countries with no roaming charges when using the Assure watch are; Austria , Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

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How often does the watch send me its location?

The Assure Touch watch will send you its location approximately every 60 seconds. You can change the Tracking mode in Watch Settings to Manual mode if you only want the location to update each time you press the Locate button on the map screen. Manual mode will extend the battery charge by about 30%

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Is there a contract with the monthly subscription?

There is NO lengthy 12 or 24 month contract, it is just pre-paid monthly, with No Contract, so you can Opt Out Anytime. Simply pay month to month which is debited automatically in advance to your account on 1st day of each month, giving you the freedom of a 30 day contract.

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What is the cost of the monthly subscription/mobile bundle?

Our subscription is £8.95/€9.95 per month which includes 60 minutes talk time, all monthly location data required and no roaming charges within 31 European countries. It is pre-paid monthly, with No Contract, so you can Opt Out Anytime. Subscriptions are only £7.45 / €8.45 each per month for 2 or more watches. You must subscribe […]

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